Job Role

The candidate will be working on-field and he will be responsible for:

• The servicing and maintenance of Water Purifiers and other Eureka Forbes Products
• He will be required to travel within a radius of 2-3 km and will be required to go to houses for servicing
• The shift timing will be 9:30 am - 5:30 pm but will fluctuate as per the time slot given by the customers
• The candidate should be jolly, approachable, and ready to travel on foot/bike.  

Candidates will be provided with a safety kit that will have face masks, gloves, etc. by the company free of cost.

Client Product: Water Purifier

• The candidate will have to service purifiers
• He will have to carry a tool kit as well as spare parts
• He will have to make calls to the customers for availability
• He will have to be dressed properly and should be well behaved

Mandates

• Minimum Educational Qualification:
  • 12th Pass 
  • Diploma in Electrical/Electronics/Plumbing Technician Prefer
• Age Criteria: Max age is 35 years old
• Gender: Male Only
• Salary Offered: Rs 10,506 in hand along with PF/ESIC
• Incentives based on performance
• Mobile Allowance is provided
• Working Days: Sat/Sun will not be off. Rotational Off
• Minimum Experience: Fresher Allowed
• If the candidate is experienced, experience in home appliance servicing like AC/Washing machine servicing is preferable
• Candidates from Kent RO are not Preferred
• Language Preferred:
  • Mandatory: Hindi and Basic English
  • Marathi is preferable
• Mandatory Documents: 
  • Aadhar Card
  • Pan Card
  • Bank Proof
  • Photo
  • Prev Company OL & Salary Slips(if the candidate is experienced)
• Mandatory Possessions: 
  • Smartphone Mandatory 
  • The bike is Compulsory (No Petrol allowance Provided)

• • Maintaining 6 Calls / Visits Per Day Productivity
  • 85% Attendance to be maintained per month 
  • Attend Customer Service Request [Complaint] [minimum 85% to be completed by same day]
  • Documentation of all activities on the field as per the company process 
  • To raise the bill as per  MRP  of spares  and ensure the payment collected from customers are submitted  to BP same day
  • Renew Annual Maintenance Contract from In-Warranty & In Contract customer  30 days prior to the end date of  Warranty/ Contract
  • Follow up with a customer who has not renewed  Annual Maintenance Contract (AMC) and renew the same  and update  feedback in case AMC is not taken 
  • Update customer feedback in the mobile app. or in SRAF / History card as the case applicable 
  • Update customer contact details like mobile, Email IDs and validate existing mobile number on every transaction with the customer
  • To complete the activity in Mobile after job completion. For spares requirement also, Technician has to raise indent
  • Report to BP office in the evening and submit tool kit with spares  and documents to BP including defective spares
  • Drop door lock card  at the door in case if the customer is not at home during any visit